Digital guide refund policy
How immediate digital access, withdrawal rights, failed access, refunds, and revocation work.
Pre-launch legal review required. This operational draft identifies the intended terms and data flows; Portuguese counsel must approve seller-specific and translated wording before final launch sign-off.
Immediate access consent
Checkout requires an unchecked, affirmative request for immediate digital access and acknowledgement of the resulting loss of a statutory withdrawal right where applicable. The exact wording and implementation require Portuguese legal approval before live sales.
Technical access problems
If confirmed payment does not produce access, contact support from the checkout email. We will first restore access. If the product cannot be supplied, available statutory remedies are unaffected.
Change-of-mind requests
Eligibility depends on applicable consumer law and whether performance began after valid consent and acknowledgement. Nothing in this policy removes mandatory rights.
Refund and dispute effects
A full refund revokes guide access. Qualifying payment disputes may suspend or revoke access while they are resolved. Duplicate payments and proven billing errors will be investigated.
How to request help
Email hello@tenniseu.com with the checkout email, payment date, and a concise description. Never include full card information.